All orders are delivered via courier GLS and require a signature at time of delivery. Orders are delivered from Monday to Friday, from 9 a.m. to 18. It is mandatory at the time of the order, enter a phone number (mobile or fixed) to be contacted by the courier shortly before the delivery of the goods.
Once the items have been dispatched it is not possible to change the destination address or add something to the order itself.
The tracking number is delivered on the day following the dispatch via text message or email from the GLS.
Orders received on public holidays or on weekdays will be processed the next working day. For payments by Bank Transfer, the order will be processed as soon as we receive confirmation of payment from the bank. This operation will take a few more days.
All orders received Monday to Friday after 12:00 will be shipped the next business day.
The standard delivery takes approximately 3-4 working days from the time of processing the order according to the shipping address indicated by the customer. In the case of choice with payment by bank transfer, the shipment will be made only after receipt of the order amount, this may lengthen the time of the receipt of the products purchased.
Shipments in the Italian territory have a fixed cost of € 8.00 INCLUDING VAT.
The free shipping is at the sole discretion of Diamond Centre Srl depending on the circumstances, the same will be possible only for orders with delivery in Italy.
Shipments in international territory they have a cost that varies depending on the country of destination, starting from a minimum of 18,00€, VAT INCLUDED.
Packages shipped with UPS are insured up to €1500,00 from the moment they are entrusted to the courier until delivery to the final Customer. Once delivered to the address given and withdrawn, the merchandise is not covered by insurance.
For amounts of insurance in excess of €1500,00, must be made to the customer's request.
Diamond Centre ltd disclaims any responsibility for any delivery delays not attributable to the same.
Any errors or missing shipments of the material in the package must be reported in written form. Despite the packaging intact, the goods must be verified within 14 calendar days of receipt. Any faults resulting from transport damage must be reported in writing by registered letter A. R. to the Diamond Centre Ludovisi 31 - 00187 Roma, or via email at firstname.lastname@example.org detailing the damage found, and putting "reserve the right to check the package is intact" or "subject to inspection "parcel damaged" on the shipping document of the courier. Each signaling beyond the above terms, will not be taken into consideration. Any defects or hidden defects, must be reported in writing using the form downloadable from the website in the section "RMA - Service and repair", and shipped with tracking code (Tracking):
Diamond Centre Srl
Via Ludovisi n°31
00187 Roma (RM)
or by sending an email to: email@example.com